Effective business processes can save you time, money and future hassles. The method I use for identifying and improving business processes is four steps: Investigation, Inquiry, Diagnosis, and Measurement

Investigation involves surveying everyone from your staff and management to your partners and customers. The goal is to not only discover the unwanted symptoms but to look deeper and find the underlying causes.

Andrea addresses some of the barriers with communication that she has seen in organizations. These include:

1. Perception
2. Body Language
3. Channel in which message is communicated

Andrea sheds light on the vicious cycle of trying to get employees to do things the way you want them done. She has found that taking one on one time to discuss your employees dreams and goals will not only make your employees feel cared about, but will motivate them and help them to feel more invested in the company.

Andrea reiterates the importance of making your employees feel respected and acknowledging that they indeed are a contribution to the company. Sharing where the organization is heading and asking for feedback will build trust. Communicating expectations regularly and helping to cultivate their development will surely help to create a happy and hard working team.

Andrea shares traits of her best clients. This includes clients who are willing to put effort in to get the desired result.

Andrea shares tips to reaching your goals. Most importantly she recommends visualizing and then writing them down. Next, devising a plan with reasonable goals for each step. Lastly, holding yourself to the plan.

Andrea discusses the biggest makes she has seen organizations make. Often companies jump in without a plan. By not having a plan, and not making sure employees are on-board and prepared, organizations face the risk of their project failing.

Andrea explains that great leaders stretch themselves to spend time dealing with uncomfortable areas so that they eventually become comfortable.