AHA! Recruiting Experts
A few months ago I facilitated a leadership workshop for a local chamber group. Many of the participants were small business owners. The energy was just incredible during the workshop. There were lots of “AHA!” moments. After the workshop, the sponsor came to speak with me. He has owned several businesses in the area for several years. I was very interested in his feedback about the workshop.
Great ideas are everywhere. There are a lot of great ideas out there. A great idea fills a need. It makes something easier for the client, customer, or organization. In order to develop great ideas, we need to not only be open to them, but also encourage them. Ask your customers for ideas on how to improve your service. Ask your employees on all levels of the organization for ideas on how to improve operations.
Effective business processes can save you time, money and future hassles. The method I use for identifying and improving business processes is four steps: Investigation, Inquiry, Diagnosis, and Measurement
Investigation involves surveying everyone from your staff and management to your partners and customers. The goal is to not only discover the unwanted symptoms but to look deeper and find the underlying causes.
Andrea addresses some of the barriers with communication that she has seen in organizations. These include: