Defining Your Customer Experience to Develop a Loyal Fan Base

• BY Andrea Hoffer

The all-important customer experience.

Today’s world is driven by immediacy, technology, and information. Your customers have more options than ever before, and more ways to collect information on those options. So how can your business stand out? For today’s customer, delivering a pristine customer experience is your business’s competitive advantage.

Employee Onboarding: Tools and Tips to Successfully Welcome New Employees

• BY Andrea Hoffer

Onboarding best practices.

You’ve gone through the recruitment process, chosen the right candidate for the position, and they have accepted the job offer. Though you may think the job is done, it’s only just beginning. After effective recruitment and decision-making comes the most important process to improve your retention – employee onboarding.

Is Leadership Coaching Right for My Business?

• BY Andrea Hoffer

Leadership coaching has recently experienced a transition. What was once thought of as a desperate tactic to save a business has now become a fundamental piece of maintaining a business’ success. Organizations and their leaders have started to understand the varying advantages business consulting can have on the organization at the individual level – and not solely for the C-suite. Business consulting has been found to improve leadership performance for future leaders in addition to current leadership.

Thinking of Promoting from Within?

• BY Andrea Hoffer

The hiring process can be an intimidating time for an organization. It requires a lot of time and direction from the top and, if done incorrectly, runs the risk of drastically affecting your bottom line. There are several factors to consider when beginning the hiring process; but the first step is the most important – the decision to promote an employee or hire externally.